Recent Posts

Why You Need Water Mitigation Services

10/12/2021 (Permalink)

Black mold growing on insulation and drywall This wall absorbed moisture, which caused mold to grow in both the insulation and the drywall.

At SERVPRO of Iredell County, we get several calls a week from Mooresville customers who discover soaked carpets, puddles of water, or worse. Most of those customers ultimately use our services, but we get a handful that cancel and decide to take care of the damages themselves. Unfortunately, this has been known to cause more problems than good, so if you have water damage, there are a couple of reasons you should consider hiring a water damage mitigation company.

Water Damage Often Leads to Mold

Many of the customers who cancel water damage cleanup services often call our team back in a couple of weeks. Mold needs moisture to grow, so when water damage isn’t properly addressed, it can encourage mold growth. We’ve found most homeowners think they’ve extracted and dried all of the water, but they often overlook hidden moisture, which can be found under flooring and behind drywall. A professional water damage restoration company would have the equipment and the experience to completely dry the water, significantly reducing the risk of mold growth.

Some Water Damage Can’t be Seen

Homes often contain many porous materials — such as drywall and flooring — that make great hiding places for moisture. These materials absorb much of the water in affected areas, allowing the moisture to cause mold growth and structural damage that can go undetected. The average homeowner would likely be unable to discover this issue until it was too late. On the other hand, a disaster restoration company would have the tools to detect this moisture, and they would be able to address it before it caused additional damage.

Your Local Water Damage Cleanup Professionals

Since 2009, SERVPRO of Iredell County has helped thousands of Mooresville homes and businesses clean up and recover from water damages. If you need professional help, our team is available 24/7, so call us at (704) 872-7466!

2 Companies To Call After a Fire

9/21/2021 (Permalink)

Lockscreen on an iPhone If you've had a fire, it's time to make some important calls so you can get your life back on track!

House fires are one of the most stressful things to live through. Many belongings are destroyed, lives can lose a sense of normalcy, and the whole process is just overwhelming. Now having served the community for 10 years, SERVPRO of Iredell County has worked with countless Mooresville homeowners to restore their properties. During that time, we’ve learned that customers often aren’t sure what the next steps are after the fire’s been put out!

Know Who To Call

1. Call Your Local Disaster Restoration Company. Once the fire is out, the cleanup process should begin as soon as possible. A restoration company like SERVPRO can board up the home, extract standing water, clean your contents, and more. Once you call our office, we’ll dispatch a team to walk you through the cleanup process we use to get you back to normal.

2. Call Your Insurance Company. Your insurance company will play a large role in ensuring your home and possessions are cleaned and restored. In fact, our team will be working closely with your insurance adjuster to make sure you get coverage for the services you need. Your insurance company can also help you with other questions, such as temporary lodging and some next steps.

Your Local Cleanup and Restoration Company

If you’re like most people, house fires aren’t a common experience for you. So when the flames die out, it’s important to call the companies above and get professional help. Experts like our team at SERVPRO of Iredell County know exactly how to get your Mooresville, NC home back to its pre-disaster condition!

The 3 Categories of Water Damage

9/7/2021 (Permalink)

Kitchen flooded with muddy water Floodwaters are highly unsanitary, placing them in Category 3!

Not all water damage is created equal. For homeowners, the end result is the same: remove the water from their home. The cleanup process, however, can drastically change depending on the kind of water. There are 3 classifications of water damage: clean, gray, and black. Each one poses a different level of threat and requires a different cleanup process, but SERVPRO of Iredell County in Mooresville, NC has the training and experience to take care of them all.

Category 1: Clean Water

Nobody wants water damage, but if you do have it, your best hope is that it’s clean water. This is potable water that comes from sources like a burst water pipe or a damaged refrigerator supply line. Category 1 water damages are the most straightforward to clean, but if the water is left long enough, it can deteriorate into Category 2.

Category 2: Gray Water

Water with a significant degree of contamination is classified as Category 2 water damage. Also known as gray water, it can cause some health issues, so it requires some cleaning treatment in addition to the standard drying process. This kind of water comes from washing machine discharges, aquariums, and other similar sources.

Category 3: Black Water

Category 3 water is extremely unsanitary and poses significant health risks. This kind of water can come from outside water (flooding) or sewage backups. In these cases, our technicians need to wear full PPE and perform multi-step cleaning processes. In fact, with black water, it’s strongly advised that elderly or immunocompromised individuals evacuate the home until it is safe to return.

Professional Water Removal

No matter what category of water damage your property may have, SERVPRO of Iredell County is equipped to handle it. We’ve helped thousands of Mooresville home and business owners recover from all types of incidents. If you have water damage and need professional help, call us today at (704) 872-7466!

How to Prepare for Hurricanes This Season

8/24/2021 (Permalink)

Debris and damaged homes after a hurricane passed through Hurricanes can damage or outright destroy homes, so planning ahead is one of the best things you can do!

Hurricane Florence hit our state hard in 2018 and became one of the costliest disasters in our history. While this year’s hurricane season isn’t expected to be as crazy as last year’s, that doesn’t mean you shouldn’t be ready just in case. Based on the lessons we learned over the last several years, we want to share some things you can do to prepare for potential hurricanes this season.

Establish an Evacuation Plan

In recent years, many people have discovered how difficult it can be to temporarily uplift your life and move for the duration of a hurricane. In fact, many people found it difficult to evacuate due to having pets, medical issues, or other situations. This task becomes even more difficult when thousands of other people are trying to make the same arrangements while we’re in the middle of a pandemic.

While it’s less urgent, now is a good time to start making arrangements for a potential evacuation. Identify a safe place farther inland or in another state completely. If you have pets and won’t be able to bring them with you, you’ll need to figure out somewhere to keep them until you can return home. And if you have medical issues, speak with your doctor about potential solutions. The more you plan now, the more time you have to react should a hurricane be imminent.

Stock Up on Supplies

If you have to stay behind for any reason, you’ll want to make sure you’re fully stocked on supplies. In addition to food, water, and a first-aid kit, you’ll need emergency equipment such as a battery-powered radio, flashlights, and even a fire extinguisher. We encourage you to quickly purchase as many of these supplies as you can because they often become scarce once a storm is impending.

Take Inventory of Your Home

While we hope you’re spared, hurricanes can damage or outright destroy homes. In the event that you need to make a claim with your insurance, you’ll need to provide a full list of your belongings. To ensure you get paid for everything that was destroyed, you’ll need to keep a detailed list of all the things in your home. You can do this on paper as you move from room to room, or you can do this using several different apps. It’s recommended you do this now while you can still get an accurate account of your belongings.

After the Storm

Once a hurricane passes, it’s time to get your life back on track. While this might be easy for some, the realities of storm damage are hard to ignore. Fortunately, our team at SERVPRO of Iredell is always ready to serve the Statesville and Mooresville communities!

3 Frequently Asked Questions About Fire Damage

8/10/2021 (Permalink)

House engulfed in flames If you had a house fire, know that help is available!

We’ve served the Mooresville community for more than a decade, and in that time, we’ve helped hundreds of victims recover from fire damage. If you’ve never experienced a house fire before, there are a lot of factors to consider, which is why our experts take several steps to keep the restoration process as simple for our customers as possible. This is why we’re answering some of the most frequently asked questions about the fire damage cleanup process.

Questions You May Have After a House Fire

1. Can you restore damaged documents? It is possible to save fire-damaged documents, but there are some caveats. We cannot undo any damage that’s already been done; we can only prevent further damage and take steps to preserve any salvageable documents. If you have documents that can be saved, we send them to our corporate facility to be safely cleaned and preserved.

2. Can you remove the smoke smell from my clothes and belongings? Yes, we can deodorize your belongings! Smoke can leave a strong smell that can be nauseating for many, but we have a variety of products and techniques we can use to eliminate any offensive odors, such as ozone and CLO2.

3. How long is the restoration process? There’s no simple answer to how long the restoration process will last. If you have minor damages, it could last a couple of days; more extensive damage could last months as you would have to coordinate with our reconstruction team. It ultimately depends on the situation, but we’ll communicate progress and updates to keep you in the loop!

Fire Damage Professionals Serving Mooresville, North Carolina

We know that fire damage incidents can be stressful, which is why we do everything we can to help you get through the process as smoothly as possible. Our professionals are available 24/7, so if you need help or have additional questions, you can reach SERVPRO of Iredell County anytime at (704) 872-7466!

3 Ways Water Can Damage Your Mooresville Home

7/27/2021 (Permalink)

Black mold growing behind drywall Water damage can cause mold and other complications!

If you spill some water on the floor, you can just dry it with a cloth or paper towel. But if your dishwasher has been leaking for the past few hours, you’re going to need water mitigation services from our team here at SERVPRO of Iredell County. People tend to underestimate how water can affect their home, but the reality is that it can be quite destructive.

How Water Ruins Your Property

1. It can ruin wood. Wood is a very porous material, so when it’s exposed to water, it absorbs it, which in turn causes it to expand and warp. If you’ve seen wood flooring buckle, that’s because it has absorbed too much water and can no longer fit into place. This is why wood tends to be one of our top priorities when drying a home.

2. It causes mold growth. Although mold spores are everywhere—including in your home—they don’t generally pose a problem until they’re exposed to moisture. When this happens, the spores activate and begin growing in colonies. When we visit a water-damaged home, we apply an antimicrobial treatment to help prevent mold growth.

3. It can be a health risk. Water is a great breeding ground for many bacteria, which can pose health effects, especially for those with compromised immune systems. Even if the water is initially clean, it can deteriorate within a couple of days. And if the water was already contaminated to begin with, it’s even more important you stay away from affected areas until our team has it cleaned up.

We Clean Up Water Damages

Water damage isn’t something to ignore, especially as time goes on. If you have water damage, SERVPRO of Iredell County in Mooresville, NC is professionally trained and available 24/7! We’ll make any disaster “Like it never even happened.”

3 Ways You Can Protect Your Statesville Home from Water Damage

7/13/2021 (Permalink)

White pipes under a sink Pipes can leak or burst when you least expect it, so take care of your home's plumbing system!

Ask your friends and neighbors if they’ve ever had flooding or a leak in their home, and you’ll likely discover at least one has (if not more). Even though they’re not something we like to disclose to others, water damage incidents are fairly common. While the damages can vary, it’s not uncommon for the cleanup and restoration process to cost thousands of dollars.

It’s not always possible to prevent these incidents from occurring, but there are some steps you can take to mitigate your risk!

Shut Off Your Water During Extended Vacations

Many people are beginning to venture outside of Statesville, and vacations are starting to feel commonplace again. But before you leave for your post-COVID trip, consider this: have you ever noticed that most accidents seem to happen when you’re away from your home? Whether it’s karma or just bad luck, water damage incidents that occur when you’re not home can get out of hand.

One of the easiest ways you can mitigate these problems from ruining your return home is to shut off the water before you leave. Doing this can prevent burst pipes or leaks from sending hundreds of gallons of water into your home.

Don’t Ignore Your Water Pipes

Speaking of pipes, your home’s plumbing system can cause water damage issues even when you’re home. Complications can arise due to having hard water, high water pressure, or even pipes freezing in the winter. Hard water and high pressure can be alleviated by installing a water softener and a pressure regulator in your system, respectively. You can prevent frozen pipes by having them insulated in advance.

We rely on our pipes to transport water to fixtures and appliances, so they’re not something we can ignore. If you notice any problems, you should have a plumber address them immediately.

Maintain Your Water Heater

Imagine coming home to find steaming water all over your kitchen floor. That’s exactly what one of our customers faced after their water heater burst one evening.

We all enjoy hot showers, but our water heaters don’t last forever. In fact, they should be replaced before the end of their life expectancy (which you can find listed on your appliance’s label). Over time, water heaters begin to wear down, increasing their risk of leaking or bursting. Be sure to regularly inspect yours for signs of stress; otherwise, replace it when it’s time to do so.

Hiring Water Damage Professionals

If you do have flooding or a leak at your home, you’re going to need the damage cleaned up. Fortunately, SERVPRO of Iredell County has more than a decade of experience cleaning and restoring water-damaged homes in the Statesville area. We’re available 24/7 to make any incident “Like it never even happened.”

Can You Remove the Smoke Smell from Your Belongings?

6/29/2021 (Permalink)

Empty Living Room Covered in a Layer of Soot If your Mooresville home has a fire, don't worry — we can eliminate the lingering odors!

If your Mooresville, NC home has had a fire, you know firsthand how strong the smell of smoke is. The odor is often headache-inducing, and it seemingly blankets everything in the home. In fact, sometimes the smell is so pungent that people are more than willing to discard affected items.

Although the malodor can be overwhelming, in most cases, it can be removed. At SERVPRO of Iredell County, we have several techniques at our disposal to remove smoke and other strong odors.

Cleaning Your Smoke-Damaged Possessions

We smell things when a substance releases odorants into the air, and then receptors in our nose transmit a signal to our brain [1]. Because smoke is highly volatile, it gives off a lot of odorants. So before our team can begin to remove the odor, we have to clean your damaged belongings so we can address the source. We have several different cleaning methods, depending on the type of material.


Clothes, linens, and other textiles are taken to our textile-cleaning facility, where our Mooresville cleaning experts use various products and equipment to remove soot from your soft goods. We even have an Esporta, a high-powered machine capable of cleaning heavily-sooted items—including uniforms and stuffed animals.

Furniture and more durable items are sent to our cleaning warehouse where we clean belongings with either propriety cleaning products or by using advanced technology. Our ultrasonic machines, for example, can remove soot from jewelry, small electronics, and other objects that require fine cleaning. Depending on the item and the cleaning requirements, we have a process to save many damaged items.

The Odor Removal Process

Just as with the cleaning process, SERVPRO of Iredell County has several different odor removal options. The method we use often depends on what and where we’re cleaning.

In most cases, we will place items in an ozone chamber, which is a special room where we purposefully generate ozone to neutralize smells. The ozone reacts with the odorants and effectively makes the smell go away. (NOTE: Because ozone can be dangerous even with low exposure levels, this is not something we recommend you do on your own.)

Another commonly used odor removal method is chlorine dioxide (CLO2). Similar to ozone, CLO2 reacts with molecules to neutralize the smell. In the case of CLO2, however, the molecules are incredibly small, which means it can more effectively penetrate porous material, which is why it’s sometimes preferable to ozone.

We Can Eliminate Nearly Any Smell

At SERVPRO of Iredell County, we invest in the best products and methods to save and restore your damaged belongings. If your Mooresville home has a fire, and you need our experts to get rid of the smell, know that we’re available for the entire cleanup and restoration process. Call us today at (704) 872-7466!


[1] Source: https://askabiologist.asu.edu/explore/sense-smell

How to Prevent Mold Growth in Your Statesville Business

6/22/2021 (Permalink)

mold growing on wall and metal shelf Mold can be problematic for businesses, so you should take steps to prevent it from ever growing!

Mold is one of the last things you want to discover in your place of business. For starters, it can cause some health effects in people, which can slow or halt your operations, especially if you serve food. Mold growth can also be a symptom of recent or ongoing water damage, which can be a costly issue to resolve in and of itself. This is why it’s important to take preventative steps and avoid the headache altogether. At SERVPRO of Iredell County, we’ve helped many Statesville businesses take care of their mold problems, so below are a couple of preventative steps you can take to avoid them in the first place.

Mold Prevention Tips

Mold becomes a problem when it’s exposed to moisture, so if you can address it at the source, you can stop growth from ever occurring.

1. Immediately address any water damage. Mold spores need a couple of things to begin growing, and one of the most important is moisture. That’s why many people who initially avoid or cancel our services often call back later: their water damage encouraged mold growth. If you have water damage on your property, immediately call our team of water damage professionals!

2. Maintain lower humidity levels. High humidity levels are another way mold growth is encouraged. If your property’s humidity levels are unregulated, it’s best to purchase a dehumidifier(s). This device can draw moisture out of the air, which can lower the odds of mold growth. Your home’s humidity levels should be below 60%, but we say that 30-50% is ideal!

Your Mold Remediation Professionals

Mold growth is certainly a problem, but limiting your property’s exposure to moisture can help you prevent it from ever occurring. However, if you do have mold, our remediation experts have helped many Statesville homes and businesses overcome their mold issues. You can call our Mooresville-based team anytime at (704) 872-7466!

SERVPRO of Iredell County by the Numbers

6/8/2021 (Permalink)

Shelves full of green air movers We have hundreds of air movers and dehumidifiers, so we can take easily take care of your home or business!

SERVPRO of Iredell County has been around for more than a decade, but it wasn’t until last year that we came under our new ownership. Because of this change, we’ve significantly increased our capacity and our available services. Our success can only be contributed to the community’s support, which is why we’re excited to share some stats about where we are today!

Get to Know SERVPRO of Iredell County

1. 5 franchise locations. SERVPRO of Iredell County was the most recent location that we purchased, but it’s only a fifth of our overall service area. We also own 2 locations in Catawba County, 1 in Burke County, and 1 covering Alexander and Caldwell Counties!

2. 40+ green SERVPRO vehicles. You’ve likely seen our green vehicles as you’ve driven through Statesville, Mooresville, or the surrounding areas. If so, you’ve seen one of more than 40 of our vehicles, which we use to quickly get to customers’ properties. We regularly upgrade our fleet, so keep your eyes peeled for new additions!

3. 70 employees (roughly). It’s hard to imagine that a little more than a decade ago, we started our team with only 3 employees. Today we have around 70 employees, and we continue to add more all the time!

4. 600+ air movers and dehumidifiers. If your home or business has water damage, you’ll need to quickly dry the affected areas before they deteriorate and encourage mold growth. Our team has more than 600 combined units of both air movers and dehumidifiers — important tools for the water mitigation process — so we can respond to multiple disasters at the same time!

Your Local Cleanup and Restoration Professionals

We’re excited with the growth we’ve continued to have each year, and we’re grateful that the community has continued to call upon our team when it’s needed help. If you have any kind of disaster at your Statesville or Mooresville property, know that SERVPRO of Iredell County is available 24/7 to provide cleanup and restoration services!