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Fire & Water - Cleanup & Restoration

How We Take Care of Your Belongings

11/30/2020 (Permalink)

Female SERVPRO employees packing items into boxes Our team carefully boxes your belongings so we can safely transport them back to our warehouse!

It doesn’t matter if your home has a fire, flooding, or even mold—the structure isn’t typically the only thing that’s damaged. In most cases, your possessions are also affected; in some cases, they’re even ruined. A house can be rebuilt, but not everything else can.

SERVPRO of Iredell County has helped thousands of Mooresville homes and businesses clean up and recover from disasters. Because we’ve seen first-hand how devastating these incidents can be, we’ve invested a lot into our contents restoration process. That’s why we want you to know exactly how we manage and take care of your belongings.

Packing Out Your Items

When our team inspects your property for damages, we inspect and identify any items that were affected or need to be relocated for the duration of the cleaning process. Once we’ve made that determination, we bring in a crew to sort and box these belongings. This process—known in the industry as a packout—involves multiple steps.

For starters, our crew needs to determine which items are salvageable and which ones are not. As they do this, they are making a list of each individual item. While we never throw any item away without the owner’s permission, we do keep a log so we can review these belongings and determine the next step.

Items that can be saved are inventoried, wrapped, and boxed. To keep track of items, we use an inventory management system that allows us to know exactly which box has which items. This system stores photos of the item, tracks which room it originally came from, and logs any notes. Once everything has been entered and packed up, we transfer the items back to our warehouse to be cleaned.

Cleaning & Storing Your Damaged Possessions

Once our team brings your belongings back to our warehouse, we begin the cleaning process. Clothing, linens, and other textiles are brought to our textile cleaning facility, where we wash, dry, and deodorize them. All other items are cleaned at our contents warehouse, where we can use equipment like our ozone chamber and our ultrasonic cleaning machines.

After the items have been cleaned, we store them in our storage warehouse until the restoration process is finished at your property. All boxes are grouped by customer, so you never have to worry about your stuff being mixed with somebody else’s!

Getting Your Home Back to Normal

Finally, once your Mooresville home has been restored, we bring your belongings and perform the last step—the packback. We place everything back where it was so you can feel “Like it never even happened.”

At SERVPRO of Iredell County, we know it’s difficult to navigate these moments of loss, but we’re here to help you get through to the other side. If you need help getting your home back together, know that we are available 24/7!

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