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Meet Kim & Randy Williams as they share SERVPRO Customer Success Stories

5/16/2022 (Permalink)

Kim and Randy Williams are the owners of SERVPRO of Alexander, Burke, Caldwell and Catawba Counties and SERVPRO of Iredell Co Kim and Randy Williams are the owners of SERVPRO of Alexander, Burke, Caldwell and Catawba Counties and SERVPRO of Iredell County

We recently spent some time talking with employees at SERVPRO of Iredell County to find out why they work for SERVPRO and how they feel they can help customers.

In this video, meet Kim and Randy Williams, owners of SERVPRO of Alexander, Burke, Caldwell and Catawba Counties and SERVPRO of Iredell County. Kim and Randy share some stories about their customers and how SERVPRO can help people and businesses in their time of need.

Click to watch the video.

After years in the restoration and cleanup industry, Randy and Kim decided to start their own SERVPRO franchise and incorporated in January 2009, just after the recession hit. While it was a slow start, they took every job and treated their customers with empathy and respect. Today, they have over 70 employees and operate four franchises that serve the entire Unifour region, including Lenoir, NC; Morganton, NC; Hickory, NC; Newton, NC; and Conover, NC. Their employees take to the streets 24/7/365 to meet the disaster restoration needs of our customers.

At of SERVPRO of Iredell County, our cleanup and restoration team is always available to help you recover from water, fire, or mold damage. If you have an incident at your home in the Iredell County area, give us a call at (704) 872-7466!

Avoiding Hazards and Responding to Flood Damage in Iredell County, NC

5/16/2022 (Permalink)

Spring tends to bring all kinds of storms, be prepared and know how to respond! Spring tends to bring all kinds of storms, be prepared and know how to respond!

When natural floods occur, the essential boundaries between humans and the elements are broken down. The pressure and force of moving water are often enough to cause serious damage to purification and sewage systems. In the most extreme cases, chemicals and toxic waste end up in the floodwaters which infiltrate homes.

This is why it's really important for homeowners to seek professional advice. At SERVPRO, we deal with incidents of severe water damage on a daily basis. We're Faster To Any Size Disaster. Our job is not just to reverse the Iredell County storm damage and restore your home to its original condition; we'll also make it safe again. This means eliminating all traces of toxic materials in the water and your home.

If your home has recently flooded, there are a few things that you can do to keep yourself safe until the SERVPRO team arrives.

Find Alternative Shelter
If possible, find a clean, dry place to stay while the flooding in your home is being repaired. It isn't healthy to remain among damp furniture, carpets, or drywall, even if there is no standing water. There may be bacteria, pathogens, and chemicals on the walls and floors. Call SERVPRO, explain the severity of the flooding and we'll make our way to the property as quickly as possible.

Keep Your Hands Clean
If you have had contact with floodwater, you need to wash your hands thoroughly. Do this every time you get your hands wet and then leave the site. Don't prepare or touch food until you've washed with soap and water. If the flooding isn't too severe, you may be able to move items outside of the property and away from the saturation points. Where possible, store them away from unaffected possessions, as they may need disinfecting.

Drink Bottled Water
SERVPRO strongly advises you to steer clear of the main water supply, until we have verified (in conjunction with local authorities) that it is safe to drink. Flooding can infect the water supply with chemicals and toxins. All homeowners should drink bottled water or, at least, boil their water before drinking.

Reach Out for Help
Flood repair and restoration experts from SERVPRO provide more than just practical help. We are a valuable source of information and support. Our technicians can tell you everything that you need to know about flood damage restoration. They will be frank and honest about what can be salvaged (usually a lot) and what is too degraded to be saved. They will work closely with you to inventory your possessions and clean, restore, and repair as many items as possible. If you have insurance coverage, the final disposition of storm damaged items is your decision to make.

All forms of flooding can be stressful, but natural flooding has a tendency to make homeowners feel helpless. With the support of SERVPRO of Iredell County, you don't have to be. We can help you take back control and get repairs started quickly. Call us 24/7 on (704) 872-7466.

The Importance of Mitigating Flood Damage

5/10/2022 (Permalink)

Newspaper that reads daily news, more bad weather! Caption: Be Prepared For Storm Damage in Iredell County

Water Damage Is Reduced from Flooding When SERVPRO Is Called for Help

At SERVPRO, we pursue an aggressive strategy of mitigation, meaning we send out crews 24/7 as quickly as possible to respond rapidly to a scene and stop further damage from occurring. Some disasters rely on mitigation more than others, and flood damage is one of the more significant mitigation topics. We urge homeowners who have fallen victim to a flood to contact us as soon as possible, as a speedy response makes a big difference in how much time and money the situation ends up costing you.
 
Stopping Seepage and Penetration
When water floods an area, every nook and cranny are susceptible to significant water damage. If we can't respond quickly to a case of flood damage in Iredell County, water will begin to work its way through cracks and corners into deeper regions of your home. In the worst cases, when the homeowner is away or unaware of the damage, it can even seep into and damage the building foundation.
 
Preventing Mold Growth and Further Infection
Floodwaters breed mold, fungi, and present an environment for  insects and microbes to expand in great numbers quickly. Early removal of floodwater is critical in stopping the growth and reproduction of these unwanted consequences. Some of these organisms may cause health effects. We will also need to initiate a thorough drying process to free the area from mold's grip, and pumping out water quickly is a vital first step to diminishing these effects.
 
Keeping Conditions Under Control
Floods tend to open up areas to conditions that propagate further damage to the home, manipulating factors such as temperature, humidity, and air flow in the home. If we can respond quickly enough, we can set up equipment to control these variables before the flood ever gets a chance to disrupt the internal elements of the structure.
 
SERVPRO of Iredell County employs a strategy of mitigation to help prevent as much damage as possible to your home in the event of a disaster. If your home has been flooded, call us right away 24/7 at (704) 872-7466 so that we can respond quickly and begin to mitigate damage.

Causes of Water Damage and Who to Call in Iredell County

5/9/2022 (Permalink)

SERVPRO Water damage cleanup and water repair SERVPRO Water damage cleanup and water repair

As many water damage restoration experts know, there are numerous situations that can expose your Iredell County, NC home to the effects of water damage. Irrespective of which situation arises—a weather event or a mechanical breakdown—it's crucial that you hire a top-notch water damage restoration company, such as our team at SERVPRO of Iredell County. 

Basements or Crawl Spaces

Basements are a very common place to have water damage. If your back and sideyard slopes have a negative grade, you can find your property subjected to water damage. In this case, excess lawn water or rain will flow toward your foundation rather than drain away from the base. Correctly grading your lawn can help prevent the need for extensive water damage repairs.

Pipes that leak or burst can also generate substantive water damage. To prevent this, the plumbing in the basement area should periodically be inspected for leaks.

Appliance Leaks

Broken or leaking appliances can generate unwanted water damage, such as dishwashers, toilets, or washing machines that leak or overflow. In some cases, this can be waste-filled, chemical-laden water which would make water removal the number one priority. Additionally, a refrigerator containing a water filtration system and ice maker may develop hose leaks from the water supply line. If these leaks remain unnoticed for extended periods of time, they can give rise to mold growth and damage to the walls, floors, and the foundation.

Other Causes and Effects Of Water Damage

In addition to water intrusion from the above instances, water damage can result from excessive humidity and leaky roofs. Water that enters your property from the roof indicates that quick repairs are necessary to stymie further issues. Similarly, excessive humidity can cause warping in your window frames, ceilings, flooring, floor joists, furniture, and walls. In a crawl space, it may be necessary to install permanent dehumidifiers and plastic poly to establish a vapor barrier.

It's important to minimize the effects of any water damage in order to prevent mold and structural damage. When moisture issues are not addressed, the structure can deteriorate, and mold growth can transform into an infestation. That's why a company with the knowledge, equipment, and experience—such as SERVPRO of Iredell County—should perform both water damage restoration and mold remediation.

A Recognized Water Damage Solution

If you find that your Lenoir property experiences water damage, the most effective solution is to hire a water damage restoration company to begin the cleanup, repair, and restoration process. In our case, we offer 24-hour emergency services, excellent customer service, and expedient remediation work that will return your home to a safe, sanitary condition.

As a locally owned and operated business, SERVPRO of Iredell County is close by and ready to respond to your water and flood damage emergency. If you need help, call us immediately at (704) 872-7466.

When Storms or Floods hit Iredell County, SERVPRO is ready!

5/4/2022 (Permalink)

SERVPRO of Iredell County responds to storm or flood damage SERVPRO of Iredell County responds to storm or flood damage in the Iredell County area

SERVPRO ofIredell County specializes in storm and flood damage restoration.  Our crews are highly trained and we use specialized equipment to restore your property to its pre-storm condition.

Faster Response

Since we are locally owned and operated, we are able to respond quicker with the right resources, which is extremely important. A fast response lessens the damage, limits further damage, and reduces the restoration cost.

Resources to Handle Floods and Storms

When storms hit Iredell County, we can scale our resources to handle a large storm or flooding disaster. We can access equipment and personnel from a network of 1,650 Franchises across the country and elite Disaster Recovery Teams that are strategically located throughout the United States.

Have Storm or Flood Damage? Call Us Today at (704) 872-7466

Why Businesses Choose to Be Certified: SERVPRO Cleaned

5/2/2022 (Permalink)

Our Certified: SERVPRO Cleaned program will give your customers the confidence they need! Our Certified: SERVPRO Cleaned program will give your customers the confidence they need!

Nearly two years since COVID-19 became a pandemic, every local business in the Statesville, NC area has had to take precautions to protect themselves and their customers. While many consumers have returned to their pre-pandemic shopping habits, most are still concerned about their health and safety.

Back in 2020, we launched a new viral cleaning initiative—Certified: SERVPRO Cleaned—which was designed to disinfect local businesses while instilling confidence in consumers. Since we launched the program, we’ve helped many local businesses keep their customers and their employees safe.

SERVPRO is a Trusted Brand

Although SERVPRO of Iredell County has operated in the Unifour area for more than a decade, SERVPRO itself has been a leading expert in the cleaning and restoration industry for more than 50 years. We’ve developed proprietary cleaning products that we use every day, even when we clean and disinfect local businesses. We’re also one of the top restoration brands in the country, which gives customers assurance when they see your business has been disinfected by SERVPRO.

Give Your Customers Peace of Mind

Although most businesses have reopened to partial or full capacity, many consumers aren’t on the same page. In truth, your business likely has to go above and beyond the government recommendations before you begin to win your customers’ confidence. When you choose to be Certified: SERVPRO Cleaned, you’re signaling to customers that you’re taking extra precautions to ensure their safety. We even provide special signage so you can show customers the last time your property was professionally cleaned and disinfected.

Choose to be Certified: SERVPRO Cleaned

If your local business has any type of foot traffic, you’ll need to clean and disinfect your property. Don’t do it yourself—get it professionally done so you can show your community that you’re taking special care to keep them safe. SERVPRO of Iredell County has helped many businesses in the Statesville, NC area, so if you would like a free consultation, call us today at (704) 872-7466!

Smoke and Soot Damage Can Cause a Pervasive Odor in Your Iredell County Home

5/2/2022 (Permalink)

Smoke and soot is very invasive and can penetrate various cavities within your home, causing hidden damage and odor. Our smoke damage expertise and experience allows us to inspect and accurately assess the extent of the damage to develop a comprehensive plan of action.  

Smoke and soot facts:

  • Hot smoke migrates to cooler areas and upper levels of a structure.
  • Smoke flows around plumbing systems, seeping through the holes used by pipes to go from floor to floor.
  • The type of smoke may greatly affect the restoration process.

Different Types of Smoke

There are two different types of smoke–wet and dry. As a result, there are different types of soot residue after a fire. Before restoration begins, SERVPRO of Iredell County will test the soot to determine which type of smoke damage occurred. The cleaning procedures will then be based on the information identified during pretesting. Here is some additional information:

Wet Smoke – Plastic and Rubber

  • Low heat, smoldering, pungent odor, sticky, smeary. Smoke webs are more difficult to clean.

Dry Smoke – Paper and Wood

  • Fast burning, high temperatures, heat rises therefore smoke rises.

Protein Fire Residue – Produced by evaporation of material rather than from a fire

  • Virtually invisible, discolors paints and varnishes, extreme pungent odor. 

Our Fire Damage Restoration Services

Since each smoke and fire damage situation is a little different, each one requires a unique solution tailored for the specific conditions.  We have the equipment, expertise, and experience to restore your fire and smoke damage.  We will also treat your family with empathy and respect and your property with care.

Have Questions about Fire, Smoke, or Soot Damage?
Call Us Today – 704 872-7466

Restoring Your Iredell County Commercial Property After A Water Damage Event

4/27/2022 (Permalink)

SERVPRO Commercial Water Restoration SERVPRO was fast on the scene to start the mitigation and restoration of this commercial water disaster.

Flooding and water damage events at commercial properties in the Iredell County are often complex with numerous issues that require a knowledgeable and flexible response. Whether we’re dealing with a relatively small water cleanup scenario or a large scale event, we work quickly to assess each unique situation and isolate the damaged area. In many instances, normal operations can continue in a temporary space while we restore your facility.

Restoring Commercial Properties Presents Unique Challenges

Our professionals are trained to be mindful of legal and environmental concerns and strive to fully restore the damaged area while working within your budgetary constraints. We understand that every hour spent cleaning up is an hour of lost revenue and productivity. So when an emergency situation arises in your business, give us a call and we’ll be there fast with the help you need.

About SERVPRO of Iredell County

SERVPRO of Iredell County specializes in the cleanup and restoration of commercial and residential property after a water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Iredell County 24 Hour Emergency Water Damage Service

4/20/2022 (Permalink)

SERVPRO repairs a home after water SERVPRO provides 24 hour fire and water damage restoration service in Iredell County.

SERVPRO of Iredell County is available 24 hours a day for water emergencies, large or small. When you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the water damage.

We Answer the Phone Ready to Help
Call Today - 828-396-1070

We understand that when you call us, you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of Iredell County has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.

What to Expect

When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

Our SERVPRO Representative will ask several questions:

  • Your name and contact information
  • Your insurance information (if applicable)
  • The street address of the water-damaged home or business
  • When did the flooding or water damage occur?
  • What caused the water damage (if known)?
  • Is there electricity available (on-site)?

About SERVPRO of Iredell County

SERVPRO of Iredell County specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Meet Mike Richey, Commercial Business Development Representative

4/20/2022 (Permalink)

Meet Mike Richey, our Commercial Business Development Representative Meet Mike Richey, our Commercial Business Development Representative at SERVPRO of Iredell County.

We recently spent some time talking with employees at SERVPRO of Iredell County to find out why they work for SERVPRO and how they feel they can help customers.

In this video, meet Mike Richey, our Commercial Business Development Representative, as he tells us how SERVPRO of Iredell County can help restore your home or business after an emergency.  He tells us how the SERVPRO team works to help make peoples' lives easier when faced with challenges.

Click to view this video

At SERVPRO of Iredell County, our cleanup and restoration team is always available to help you recover from water, fire, or mold damage. If you have an incident at your home in the Iredell County area, give us a call at (828) 392-7985!